Employment Opportunities

Job Overview:

White Hall Animal Clinic is a thriving, privately-owned, small animal general practice dedicated to providing exceptional veterinary care and building strong, lasting relationships with our clientele. We are currently seeking a compassionate, skilled, and dedicated General Practice Veterinarian to join our dynamic team. This role involves a comprehensive approach to animal health, including clinical and wellness exams, surgical procedures, and the effective management of veterinary care plans. The ideal candidate will be instrumental in maintaining our practice’s commitment to excellence, client satisfaction, and patient care.

Key Responsibilities:

• Clinical and Wellness Exams: Conduct thorough physical examinations to assess a wide range of conditions. Implement preventive care strategies to maintain optimal animal health.
• Surgical Procedures: Perform routine and non-routine surgeries, ensuring the highest standard of care. Pre-surgical evaluation and post-surgical monitoring are integral components of this responsibility.
• Diagnostics: Interpret diagnostic tests, including blood work, radiographs, and ultrasound, to accurately diagnose and treat conditions.
• Client Communication: Provide clear, compassionate, and detailed explanations to clients regarding diagnoses, treatment plans, and preventive health care recommendations. Ensure clients are fully informed and comfortable with their pets’ care plans.
• Chart Completion: Diligently complete patient charts within 24 hours of examination, ensuring thorough documentation of visitations, treatments, and recommendations.
• Staff Supervision and Mentoring: Play a key role in supervising and mentoring veterinary support staff, including veterinary technicians and assistants. Foster a positive, educational, and professional work environment.
• Clientele Relationship Management: Build and maintain strong, loyal relationships with clients. Demonstrate empathy, professionalism, and a commitment to client service at all times.
• Continuing Education: Stay abreast of the latest advancements in veterinary medicine. Participate in continuing education opportunities to enhance professional growth and practice standards.

Qualifications:

• Doctor of Veterinary Medicine (DVM) degree from an accredited university.
• Licensure to practice veterinary medicine in the state of West Virginia or the ability to obtain licensure upon hire.
• Demonstrated experience in small animal general practice is preferred.
• Strong surgical skills and diagnostic acumen.
• Excellent communication and interpersonal skills, with an emphasis on compassion and client service.
• Ability to work collaboratively with a diverse team of veterinary professionals.
• Commitment to continued education and professional development.
• Work Environment/Physical Demands:
• This position involves frequent standing, walking, and handling of animals of varying sizes and temperaments.
• The ability to perform and assist with surgical procedures, lift animals and equipment, and work under the pressure of emergency situations is required.

Benefits:

• Competitive salary commensurate with experience
• Health insurance
• Retirement plan options
• Continuing education allowance
• Paid time off
• Professional dues and license fees covered

At White Hall Animal Clinic, we are proud of our inclusive work environment and our team’s passion for veterinary medicine. We are committed to the well-being of our employees, our patients, and the communities we serve. If you are a dedicated veterinarian looking to make a significant impact within a supportive and professional setting, we invite you to apply to become a vital part of our team.

White Hall Animal Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

WHITE HALL ANIMAL CLINIC —  CSR JOB DESCRIPTION

Customer service representatives at White Hall Animal Clinic should have a basic knowledge and comfort with animal care as well as good interpersonal skills. 

Clinic duties are not limited to this document and expectations may be adjusted as deemed appropriate by DVMs employed by White Hall Animal Clinic. 

The customer service representatives at White Hall Animal Clinic will be responsible for the duties outlined below:  

1. Answer phone calls professionally and direct client questions to appropriate staff as needed.
   1. Technician questions
      1. Medical questions, medication clarification, etc.
      2. Estimates or explanations of procedures
      3. Other based on comfort level
   2. Messages for veterinarians
2. Respond to messages promptly and appropriately
   1. Answering machine messages
   2. Email
   3. Otto Texts and Request
   4. Other
3. Schedule appointments, surgical procedures and boarding reservations
   1. Have an understanding of clinic policies regarding required vaccinations and tests for routine procedures and boarding.
   2. Schedule appointments with accuracy
      1. Primary complaint or reason for visit
      2. Scheduled in appropriate category
   3. Advise clients of reminders due at the time of scheduling
   4. Request patient records from other clinics or facilities as needed
      1. Ensure reminders are entered for forwarded records
   5. Verify contact information
      1. Phone number
      2. Address
      3. Email address
4. Check-in regular appointments
   1. Verify contact number for visit – curbside or drop off 
   2. Transfer to a technician for drop-off or sick patient visits for thorough medical history.
5. Monitor appointment flow and advise clients of extended wait times
   1. Promptly notify technicians, assistants or doctors of patient arrival
6. Check-out appointments and collect payment
   1. Verify that technicians have gone over discharge instructions prior to collection of payment.
   2. Ensure all products and personal belongings are sent home with patients
   3. Process food sales and over-the-counter product sales
   4. Process prescription pickups
7. Record keeping
   1. Scan documents into patient charts
   2. Ensure patient reminders are current
   3. Ensure client information is current
   4. Document communications into patient or client records 
8. Prepare for following day appointments
   1. Organize and have available documents needed for next day appointments
      1. Surgical consent forms
      2. Drop off forms
      3. Boarding consent/cage cards
      4. New client forms
9. Documents
   1. Ensure documents are readily available and make new copies as needed
      1. Surgical consent forms
      2. Drop off forms
      3. New client forms
      4. Cage cards
      5. Other
10. Cleanliness
    1. Stocking
       1. Keep preventatives and other products kept in the reception area well stocked.
       2. Periodically (weekly) go through the prescription shelf
          1. Contact owners with products that have not been picked up
          2. Mark unwanted products as declined in the record and return to technicians for restock as indicated.
    2. Keep reception area clean, organized and free of unnecessary clutter
11. End of Day
    1. Accurately count the cash drawer
    2. Reconcile end of day accounting
       1. Check and correct as needed all transactions
    3. Batch out credit card machine
    4. Deliver deposits to owner/office manager
12. Other
    1. Be up to date on latest rebates and reward programs
    2. Receive packages from UPS, FedEx, and other
       1. Place packages in appropriate places
13. The responsibilities of customer service representatives at White Hall Animal Clinic include but are not limited to the tasks and duties outlined above.

The veterinary assistants and technicians at White Hall Animal Clinic will be responsible for the duties outlined below and are always under the direct supervision of a licensed veterinarian.  Clinic duties are not limited to this document and expectations may be adjusted as deemed appropriate by DVMs employed by White Hall Animal Clinic.

Veterinary assistants have responsibilities similar to those of the registered technicians as well as those of the receptionists.  Many of the responsibilities outlined require training.

Technician and Veterinary Assisting:

1. Office and hospital procedures, client relations and communication
   1. Office and clinical tasks
      1. Schedule appointments and help triage patients according to client, patient and clinic needs via phone, in person, email or other electronic or digital means.
      2. Handle financial transactions
      3. Assist with inventory control
         1. Unpack shipments and stock 
   2. Acquire Patient history
      1. Assistants should to be able to effectively and appropriately communicate with clients to obtain important medical history and information about patients.  
   3. Provide instructions for routine care and preventative measures
      1. Have through knowledge, understanding and the ability to communicate
         1. Parasite control
         2. Vaccine protocols
         3. Medication administration
         4. Bandage or orthopedic device care
         5. Post-surgical care
         6. Dental care
      2. Ask RVTs or supervising DVMs if unsure.
   4. Maintain patient records and records of client communications
      1. Use appropriate medical terminology and abbreviations
      2. Emojis are not appropriate
   5. Maintain clinic facilities 
      1. Appropriate cleaning, and other janitorial duties to maintain a clean facility
      2. Remove accumulated trash and deposit in the dumpster
   6. Communication
      1. Utilize appropriate, professional and courteous communication between veterinary team members
      2. Assist in procedures as requested with or for the doctor with a professional and courteous behavior.
      3. Utilize appropriate interpersonal and public relation skills
      4. Provide client communication
         1. Review chart to ensure accurate information is provided
         2. Interact with owners for surgical or sick appointments
            1. Be able to answer questions and make appropriate recommendations for possible diagnostics
            2. Discuss and obtain authorization for blood work, fluids or other diagnostics as indicated
         3. Oral/Phone
            1. Phone questions deemed technician calls by customer service representatives
         4. Written 
            1. Discharge instructions
            2. Educational handouts
            3. Promotional materials
            4. Estimates for routine procedures
2. Pharmacy and Pharmacology
   1. Administration
      1. Handle pharmacological and biological agents to ensure safety and efficacy of the product
      2. Administer medications via the appropriate route as directed
      3. Read and follow veterinarian pharmacy orders
      4. Calculate medication doses and have them approved 
      5. Accurately record medical information 
      6. Understand controlled substance regulations and maintain logs
   2. Dispensing 
      1. Prepare and dispense medications
      2. Relay handling, storage, administration and side effect information to clients
      3. Understand which products are considered over-the-counter (OTC) or prescription
   3. Recognize drug classifications and adverse reactions
      1. OTC vs prescription
      2. NSAID vs Antibiotic vs nausea etc.
   4. Controlled substances
      1. Veterinary assistants are not responsible for the handling, dispensing and administering of controlled substances.
      2. Registered veterinary technicians are to be solely responsible for handing, dispensing, administering, and logging controlled substances.  
3. Nursing
   1. Patient examinations
      1. Obtain pertinent and thorough patient history
      2. Understand basic normal parameters for TPR 
         1. Obtain TPR on patients 
         2. Auscultate heart and lungs using a stethoscope
   2. Emergency procedures
      1. Recognize and appropriately respond to emergency situations
      2. Assist in CPR as directed
      3. Know the location and be able to quickly retrieve emergency medications as needed
   3. Patient care/husbandry
      1. Recognize common breeds
      2. Demonstrate the ability to perform various grooming tasks
         1. Trim nails
         2. Express anal scent glands
         3. Clean and medicate ears
         4. Basic bathing, basic grooming and medicated bathing
      3. Administer oral and parenteral medications
      4. Maintain bandages
      5. Place intravenous catheters
      6. Manage IV fluids and maintain IV catheters
      7. Ensure patients are clean, dry and comfortable
         1. Includes boarding patients
         2. Provide appropriate exercise time
         3. Ensure all pets have access to water and food when indicated
   4. Nutrition
      1. Counsel clients on dietary needs of the patient
      2. Feed and provide water to patients as directed
      3. Have an understanding of the various prescription diets
   5. Behavior
      1. Recognize and assess body language and behaviors
      2. Respond appropriately to body language and behaviors demonstrated by patients
   6. Restraint
      1. Restrain patients in a manner safe for patient and staff
      2. Safely apply muzzles
      3. Safely utilize restraint poles or nets and other devices
4. Laboratory Procedures
   1. Maintain laboratory equipment
      1. Perform routine rinses and quality control
   2. Properly collect diagnostic specimens for analysis including but not limited to:
      1. Venipuncture
      2. Urine – free catch unless a cystocentesis is indicated
      3. Feces
   3. Properly prepare, label and submit samples for diagnostics including but not limited to:
      1. Blood work
      2. Cytology specimens
      3. Biopsy specimens
      4. Culture specimens
   4. Ensure laboratory specimens are placed in the IDEXX box before leaving for the day
   5. Perform various laboratory tests
      1. Microscopic evaluations
         1. Cytology
         2. Parasitic organisms
      2. Packed cell volume (PCV) and total protein (TP)
      3. Run CBC and blood chemistry samples in house
      4. Run urinalysis in house
         1. Obtain dipstick values, and specific gravity
         2. Run dilutions as indicated
         3. Run bacterial confirmation as indicated
      5. Run IDEXX snap or other patient side tests appropriately
         1. Utilize the IDEXX Snap readers for complete record reporting
5. Dentistry
   1. Perform dental radiographs prior to scaling and polishing – if available
   2. Perform supragingival and subgingival scaling and polishing of teeth
   3. Understand and be able to communicate client education regarding home care
   4. Understand clinic protocol for extractions and post extraction home care
6. Diagnostic Imaging
   1. Perform dental radiographs prior to scaling and polishing – if available
   2. Utilize appropriate protective equipment
      1. Aprons, thyroid shields, gloves, other
   3. Properly utilize radiographic technique charts
      1. Measure appropriately 
   4. Document settings used as indicated on IDEXX system 
   5. Appropriately label images
      1. Left or Right side down
      2. Other as indicated
   6. Appropriately position for images
   7. Obtain diagnostic images 
   8. Perform contrast studies
      1. Barium administration 
      2. Other as indicated
7. Anesthesia
   1. Understand basic procedures and risks associated with general anesthesia (GA)
   2. Understand and maintain documentation necessary for procedures
      1. Controlled drug logs 
      2. Authorization and consent forms
      3. Drug calculator sheets
   3. Maintain and operate equipment
      1. Ensure anesthesia machines have isoflurane
      2. Change soda lime as indicated
   4. Calculate and administer appropriate anesthetic medications
   5. Intubate with appropriately sized endotracheal tubes
   6. Monitor patients with complete attention
      1. Utilize monitoring equipment 
         1. Do not rely solely on automated equipment 
      2. Focus on visual assessments of patients 
      3. Understand the different anesthesia planes
   7. Recognize post-operative pain and respond appropriately
8. Surgical Assisting
   1. Appropriately prepare patients for surgical procedures
      1. Understand aseptic technique
   2. Appropriately position patients for a surgical procedure
   3. Understand and provide equipment needed for various procedures
      1. Operate and maintain suction and cautery
      2. Appropriately prepare surgical packs, gowns and drapes
      3. Appropriately sterilize surgical equipment and supplies
   4. Have knowledge of locations of equipment utilized 
      1. Understand the differences in suture types
   5. Maintain sterility around the surgical site and equipment
   6. Assist in procedures as requested with aseptic technique
   7. Perform post-surgical clean-up of equipment and room 
   8. Provide post-operative care
      1. Pain management 
      2. Fluid therapy
      3. Bandaging
      4. Discharge instructions 
         1. Should include patient first and last name
         2. Date of procedure
         3. Procedure performed
         4. Nutritional instructions
         5. Incision care
         6. Post-operative medications with accurate dose and frequency
         7. Absorbable vs skin sutures
         8. Other special instructions as indicated
   9. Communicate with owners in post-operative period.

CSR Assisting:

1. Answer phone calls professionally and direct client questions to appropriate staff as needed.
   1. Technician questions
      1. Medical questions, medication clarification, etc.
      2. Estimates or explanations of procedures
      3. Other based on comfort level
   2. Messages for veterinarians
2. Respond to messages promptly and appropriately
   1. Answering machine messages
   2. Email
   3. Otto Texts
   4. Online Pharmacy
   5. Other
3. Schedule appointments, surgical procedures and boarding reservations
   1. Have an understanding of clinic policies regarding required vaccinations and tests for routine procedures and boarding.
   2. Schedule appointments with accuracy
      1. Primary complaint or reason for visit
      2. Scheduled in appropriate category
   3. Advise clients of reminders due at the time of scheduling
   4. Request patient records from other clinics or facilities as needed
      1. Ensure reminders are entered for forwarded records
   5. Verify contact information
      1. Phone number
      2. Address
      3. Email address
4. Check-in regular appointments
   1. Verify contact number for visit – curbside or drop off 
   2. Transfer to a technician for drop-off or sick patient visits for thorough medical history.
5. Monitor appointment flow and advise clients of extended wait times
   1. Promptly notify technicians, assistants or doctors of patient arrival
6. Check-out appointments and collect payment
   1. Verify that technicians have gone over discharge instructions prior to collection of payment.
   2. Ensure all products and personal belongings are sent home with patients
   3. Process food sales and over-the-counter product sales
   4. Process prescription pickups
7. Record keeping
   1. Scan documents into patient charts
   2. Ensure patient reminders are current
   3. Ensure client information is current
   4. Document communications into patient or client records 
8. Prepare for following day appointments
   1. Organize and have available documents needed for next day appointments
      1. Surgical consent forms
      2. Drop off forms
      3. Boarding consent/cage cards
      4. New client forms
9. Documents
   1. Ensure documents are readily available and make new copies as needed
      1. Surgical consent forms
      2. Drop off forms
      3. Boarding forms
      4. New client forms
      5. Cage cards
      6. Other
10. Cleanliness
    1. Stocking
       1. Keep preventatives and other products kept in the reception area well stocked.
       2. Periodically (weekly) go through the prescription drawer
          1. Contact owners with products that have not been picked up
          2. Mark unwanted products as declined in the record and return to technicians for restock as indicated.
       3. Maintain organization of pet food areas in lobby
          1. Ensure delivery invoices are accessible to be entered into inventory
    2. Keep reception area clean, organized and free of unnecessary clutter
11. End of Day
    1. Accurately count the cash drawer
    2. Reconcile end of day accounting
       1. Check and correct as needed all transactions
    3. Batch out credit card machine
    4. Deliver deposits to owner/office manager
12. Other
    1. Be up to date on latest rebates and reward programs
    2. Receive packages from UPS, FedEx, and other
       1. Place packages in appropriate places

Job Overview:

White Hal Animal Clinic, a premier small animal veterinary clinic, is seeking a dedicated and compassionate Kennel Worker/Aide to join our team. This role is crucial in maintaining a clean, safe, and comfortable environment for the animals under our care. The ideal candidate will be passionate about animal welfare, possess excellent interpersonal skills, and be able to work efficiently in a fast-paced environment. This position offers a unique opportunity to contribute to the health and happiness of pets and their owners.

Key Responsibilities:

• Cleaning and Maintenance: Thoroughly clean and disinfect cages, kennels, and animal holding areas multiple times a day. Maintain cleanliness of the clinic floors, walls, and animal care equipment.
• Animal Care: Provide basic care for animals, including feeding, watering, and exercising. Monitor animals for signs of distress or illness and report any concerns to veterinary staff promptly.
• Client Interaction: Greet and interact with clients in a friendly and professional manner. Assist with animal drop-off and pick-up, providing information on the pet’s stay as required.
• Responding to Feedback: Actively listen and respond to constructive criticism from supervisors and colleagues to improve performance and contribute positively to the clinic environment.
• Supporting Veterinary Staff: Assist veterinary and technical staff with handling animals for examinations or treatments as needed. Help with preparations for surgeries and other procedures.
• General Maintenance: Perform general maintenance tasks and help with odd jobs around the clinic, ensuring a clean and orderly work environment. Address spills and messes promptly to maintain safety standards.
• Laundry and Waste Disposal: Manage laundry duties for animal bedding and clinic uniforms. Properly dispose of waste and adhere to clinic protocols for handling and disposal of biohazard materials.

Qualifications:

• High school diploma or equivalent, or work permit.
• Previous experience working with animals is preferred but not required.
• Strong communication and customer service skills.
• Ability to work well under pressure and in emotionally charged situations.
• Physical ability to lift up to 50 pounds, bend, stand, and walk for extended periods.
• A compassionate approach to animal care and a willingness to learn.
• Flexibility with scheduling, including the ability to work weekends and holidays as needed.
• Reliable transportation to and from work. 

Work Environment/Physical Demands:

• This job operates in a veterinary clinic environment which includes exposure to cleaning chemicals, animal dander, and potential zoonotic diseases.
• The role requires a significant amount of physical activity, including lifting, bending, and moving equipment or animals.

White Hall Animal Clinic is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.